Password Reset Chat - One-Minute Survey
Were you able to successfully reset your password or get Help Desk assistance?
Yes - I was able to reset my password
Yes - The Help Desk assisted me
No - I was not able to successfully reset my password
N/A - I was just checking out the new process and chose not to reset my password
Please answer question 1 before continuing.
Please specify why you were not able to successfully reset your password.
I couldn't get past the first page (Oracle and re-CAPTCHA)
I couldn't get past the second page (Date of Birth and Last 4 of Social/National ID)
The chat window wouldn't load on the third page
The chat (Louie) didn't understand my response
There was an error and I wasn't transferred to the Help Desk for assistance
My password was reset, but I couldn't log in to my computer (Windows NT) or Oracle
Other, please read my comments below
Please provide any additional feedback about your experience.
If you'd like us to follow up with you, kindly provide your email address.
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